Refund Policy

Refund Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 30-Day Money-Back Guarantee We stand behind every jar of HeySolite. If you are not completely satisfied with your results within 30 days of receiving your order, we will refund your purchase in full — no questions asked. Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. How to Start a Return To start a return, contact us at info@heysolite.com or by mail at 2222 Ponce De Leon Blvd, Miami, FL 33134. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we've approved your return, please contact us at info@heysolite.com or by mail at 2222 Ponce De Leon Blvd, Miami, FL 33134.